Shipping Policy
Shipping Policy
Last Updated: November 6, 2026
Thank you for shopping at xskly.
This Shipping Policy explains how we process, ship, and deliver orders placed through https://xskly.com.
1. Order Processing
Orders are generally processed within 1–5 business days after payment is confirmed. This allows time to verify order details and prepare your items for shipment.
Business days exclude weekends and applicable public holidays. Processing time is separate from shipping time.
Processing may take longer during holidays, promotional periods, or unexpected inventory disruptions. If a significant delay affects your order, we will contact you using the information provided at checkout.
2. Shipping Destinations
We currently ship to addresses within the United States (including the contiguous 48 states). Shipping to Alaska, Hawaii, Puerto Rico, and other U.S. territories may be available at checkout at additional cost depending on the order weight and destination.
If we cannot deliver to your address, we will contact you to discuss an appropriate solution, including cancellation and a refund where necessary.
3. Estimated Delivery Times
Unless a different estimate is displayed on the product page or at checkout, estimated shipping time is:
- Fast Shipping: 10–20 business days after shipment
- Express Air Shipping: 5–10 business days after shipment
These are estimates, not guaranteed delivery dates.
Your total estimated delivery time includes:
Order Processing Time (1–5 business days) + Shipping Time
Delivery times may vary due to customs processing, carrier delays, weather, holidays, or other transportation disruptions.
4. Shipping Costs
We offer the following flat-rate shipping options for orders delivered within the United States. Charges are calculated per order (not per item) and shown at checkout before payment.
Shipping Rates
| Method | Rate |
|---|---|
| Fast Shipping | $9.99 flat rate per order |
| Express Air Shipping | $19.99 flat rate per order |
Free Shipping
Standard shipping is FREE on orders over $60 (merchandise subtotal, before taxes and fees).
Free shipping applies to our Fast Shipping method. If you select Express Air Shipping, the corresponding $19.99 fee will still apply at checkout.
If your order is shipped in multiple packages, you will not be charged any additional shipping beyond the rates above.
Cash on Delivery (COD) is not available. All orders must be prepaid at checkout via PayPal.
5. Order Confirmation
After placing an order, you should receive a confirmation email at the address provided during checkout.
An order confirmation means we have received your order; it does not mean the order has shipped.
If you do not receive the email, check your spam or junk folder, then contact service@xskly.com if you need assistance.
6. Shipping Confirmation and Tracking
When tracking information is available, we will send a shipping confirmation email containing your tracking number and tracking link.
Tracking updates may take approximately 24–72 hours to appear in the carrier's system.
The availability and detail of tracking information may vary by carrier and destination.
7. Multiple Packages
Items from the same order may ship separately because of different fulfillment locations, product availability, or packaging requirements.
For example, lighted wall decor, fragile resin pieces, artificial arrangements, and garden stakes may require separate packages.
Packages may arrive on different dates. Where available, we will provide tracking information for each shipment. Splitting an order into multiple shipments will not, by itself, result in additional shipping charges beyond those agreed at checkout.
8. Accurate Delivery Information
Please provide a complete and accurate shipping address, including:
- Recipient's name
- Street address
- Apartment, suite, or unit number
- City and state
- ZIP code
- Country
- Contact telephone number, where required
If you notice an error, contact us immediately:
- Email: service@xskly.com
- Phone: +86 15363880234
We will attempt to update your address before fulfillment begins. Changes cannot be guaranteed once an order has been processed or handed to the carrier.
9. Incorrect or Incomplete Addresses
An incorrect or incomplete address may result in delayed delivery, failed delivery, or the package being returned.
Where permitted by applicable law, additional shipping costs caused by incorrect customer-provided information may be the customer's responsibility.
If the address error was caused by us, we will resolve the issue without charging you for that error.
10. Customs, Duties, and Import Taxes
Orders shipped from our fulfillment centers to the United States may be subject to U.S. customs inspection.
For orders under $800 USD (the U.S. de minimis threshold), no additional import duties are typically charged. Orders above this threshold, or shipments that exceed the de minimis exemption, may be subject to customs duties or taxes assessed by U.S. Customs and Border Protection.
If these charges are not collected at checkout, they may be assessed separately by customs authorities or the carrier. Unless otherwise stated at checkout or required by applicable law, customers may be responsible for applicable import duties and taxes.
We do not control charges imposed independently by customs authorities. Customs procedures may also affect delivery times.
11. Delivery Delays
Delivery may be delayed by circumstances such as:
- Carrier or transportation disruptions
- Customs inspections
- Severe weather (including hurricanes, snowstorms, and extreme heat)
- Public holidays (including Black Friday, Christmas, and New Year periods)
- Unexpected shipping volume
- Incorrect or incomplete delivery details
If your order is overdue or tracking has not updated for an extended period, contact service@xskly.com with your order number.
We will help investigate and provide available updates. Delivery delays do not remove any mandatory cancellation, refund, or other consumer rights.
12. Lost Packages
If you believe your package has been lost in transit, please provide:
- Your order number
- Your name
- The email address used at checkout
- Tracking information, if available
We will investigate with the carrier or fulfillment provider.
If a package is confirmed lost before successful delivery, we will arrange an appropriate solution, such as a replacement or refund, in accordance with applicable law.
13. Packages Marked as Delivered
If tracking shows "delivered" but you cannot find your package:
- Check the delivery location and nearby secure areas — porch, side door, back yard, mailbox area, garden gate, and between/behind planters
- Ask household members or other authorized recipients
- Check delivery notices and, where appropriate, with neighbors or your building's front office
- Contact the carrier for additional delivery details (photo of delivery, GPS coordinates, etc.)
If the package remains missing, email service@xskly.com. We will help review the delivery information and investigate the situation.
14. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If a décor item arrives broken, damaged, defective, incorrect, or missing important components (remote, cable, mounting hardware, garden stake, etc.), contact us as soon as reasonably possible.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item, where possible
- Photographs of the packaging and shipping label, where relevant
Keep the packaging while we review the issue, if it is safe to do so. Avoid using damaged electrical or battery-operated items (lighted wall hangings, night lights, solar garden lights, flameless candles) and unnecessarily handling broken glass, ceramic, resin, or sharp pieces.
After reviewing the issue, we will arrange an appropriate solution, such as a replacement, refund, or return. If a return is required for a confirmed damaged, defective, or incorrect item, we will cover reasonable return shipping costs through an arrangement confirmed with our customer service team.
Please see our Return Policy for additional details.
15. Refused or Undeliverable Packages
Packages may be returned because of refusal, an incomplete address, failure to collect the shipment, access restrictions, or unsuccessful delivery attempts.
If this happens, contact us to discuss reshipment or an applicable refund.
Where permitted by law, reasonable shipping or return costs may apply if the delivery failure was not caused by us. We will explain any proposed charges or deductions.
If you refuse delivery because the package is visibly damaged or there is another issue attributable to us, please notify customer service so we can help resolve it.
Refusing delivery does not automatically constitute a cancellation or return request.
16. Order Cancellations and Changes
If you need to cancel or change an order, contact service@xskly.com as soon as possible.
We will attempt to accommodate requests before processing or shipment. Once fulfillment has begun, we may be unable to change the address, shipping method, or order contents, or cancel the shipment.
If your order has already shipped, you may request an eligible return after delivery under our Return Policy.
Our standard return request period is 30 days after delivery, without limiting mandatory consumer rights.
17. Product Availability
Products are subject to availability. If an item becomes unavailable after you place an order, we will contact you regarding the available options.
If we cannot fulfill the item, we will cancel it and arrange an applicable refund. We will not substitute a materially different product without your agreement.
18. Refunds for Shipping Issues
Approved refunds for confirmed lost shipments, unavailable products, or other qualifying shipping issues are issued to your original PayPal account.
We aim to process refunds within 5–10 business days after approval, unless applicable law requires an earlier refund.
Once PayPal processes the refund, funds typically post within 3–5 business days, though your bank or card issuer may require additional time.
19. Consumer Rights
Nothing in this Shipping Policy limits or excludes mandatory consumer rights.
Where applicable law provides additional protections, cancellation rights, refund requirements, or other remedies (including under U.S. federal and state consumer protection laws), those requirements take precedence over this policy.
20. Changes to This Policy
We may update this policy to reflect changes in shipping arrangements, fulfillment practices, or applicable requirements.
The "Last Updated" date will reflect the latest revision. Changes will not retroactively reduce the rights applicable to an order already placed.
21. Contact Us
For shipping, tracking, or delivery assistance, please contact:
- Store Name: xskly
- Website: https://xskly.com
- Email: service@xskly.com
- Phone: +86 15363880234
- Legal Business Name: Fuzhou High-tech Zone Xuezhiyoudao General Merchandise Firm
- Contact Person: Hu Xingyu
- Location: Fuzhou High-tech Zone, Fujian, China
Please include your order number and the email address used at checkout so we can locate your order.