Return Policy

Last Updated: November 6, 2026

Thank you for shopping at xskly. This policy explains how to request a return or refund for purchases made through https://xskly.com.

1. Return Period

You may request a return within 30 days after your order is delivered.

Please contact us within this period to begin the return process. Requests received after 30 days may not be accepted unless required by applicable law.

This period does not limit any mandatory rights relating to defective, damaged, or misdescribed products.

2. Return Eligibility

To qualify for a return, your item should:

Be unused or handled only as reasonably necessary for inspection
Be in the condition in which you received it
Include the original packaging, accessories, instructions, and other supplied components where applicable
Be accompanied by your order number or proof of purchase

Opening the packaging and reasonably inspecting an item will not automatically make it ineligible for return.

For our home décor products, please include any supplied bases, mounting hardware, hanging ropes, remote controls, USB cables, adapters, batteries, stakes, or other accessories. Items damaged through misuse, improper installation, exposure to unsuitable weather, unauthorized modification, or handling beyond reasonable inspection may not qualify for a full refund, subject to applicable law.

3. How to Request a Return

Contact our customer service team before sending an item back:

Email: service@xskly.com
Phone: +86 15363880234

Please provide:

Your order number
Your name and the email address used at checkout
The item you wish to return
The reason for your return
Photographs or other relevant information if the item is damaged, defective, incomplete, or incorrect

We will review your request and provide return instructions, including the appropriate return address.

Please contact us before shipping your return, as the correct destination may depend on the item and fulfillment arrangement. Do not send items back to the address listed in our Company Information section without a confirmed RMA / return address from our team.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives broken, damaged, defective, incorrect, or missing important components, contact service@xskly.com as soon as reasonably possible.

Include your order number, a description of the issue, and photographs of the item and packaging where possible. Retain the packaging while we review the issue, if it is safe to do so.

Do not use damaged electrical or battery-operated décor (including lighted wall hangings, night lights, solar garden lights, or flameless candles), and handle broken glass, ceramic, resin, or other sharp pieces carefully.

After reviewing the issue, we will arrange an appropriate solution, which may include a replacement, refund, or return at our expense, in accordance with applicable law.

Where a return is required because an item arrived damaged, defective, or incorrect, we will cover reasonable return shipping costs through an arrangement confirmed with our customer service team.

5. Change-of-Mind Returns

If an eligible item does not suit your space, you ordered the wrong product, or you no longer want it, you may request a return within 30 days after delivery.

Customers are generally responsible for return shipping costs for change-of-mind returns, unless applicable law requires otherwise.

Please review product dimensions, materials, colors, power source, and specifications before ordering — especially for lighted wall decor and outdoor garden pieces — to help ensure the item suits your needs.

6. Packing Your Return

Please package returned items securely, especially fragile products such as resin wall art, glass, figurines, lighted décor, and artificial arrangements.

Use the original protective packaging where available, or suitable packaging that provides comparable protection. Include all supplied accessories — remote controls, cables, adapters, mounting hardware, stakes, and instruction manuals.

We recommend using a trackable shipping service and keeping your shipping receipt until the return is resolved. If a return is lost or damaged in transit, contact us so we can review the circumstances and any available carrier information. Responsibility will be determined in accordance with applicable law.

7. Items That May Not Qualify for Return

Where permitted by applicable law, change-of-mind returns may be unavailable for:

Personalized or customized décor
Products made specifically to your specifications
Gift cards, if offered
Products clearly identified as final sale or non-returnable before purchase
Perishable items, if any are offered

Damage caused by misuse, improper installation, modification, water exposure beyond the product's rated weather resistance, or unauthorized repair may affect return eligibility or the refund amount.

These limitations do not remove your rights concerning products that arrive damaged, defective, incorrect, or materially different from their description.

8. Return Shipping Costs

Change-of-mind returns: Customers generally pay return shipping costs.
Damaged, defective, or incorrect items: We cover reasonable return shipping costs when a return is required.

Please confirm the shipping method and any reimbursement arrangement with us before sending the item.

9. Inspection of Returned Items

After receiving your return, we will inspect it to confirm its condition and included components.

We will notify you of the outcome and explain any proposed deduction or reason for declining a return, subject to applicable law.

Reasonable inspection of a product will not, by itself, prevent an eligible return.

10. Refunds

Approved refunds are issued to your original PayPal account.

Once the returned item has been received and approved, we aim to process your refund within 5–10 business days, unless applicable law requires an earlier refund.

If we approve a refund without requiring a return (for example, for a confirmed damaged item that you choose to keep), this processing period begins when the refund is approved.

Once PayPal processes the refund, funds typically post to your account within 3–5 business days, though your bank or card issuer may require additional time.

11. Original Shipping Charges

For change-of-mind returns, original shipping charges are generally non-refundable unless applicable law requires otherwise.

For returns caused by our error or a confirmed damaged, defective, or incorrect item, we will refund applicable original shipping charges where appropriate and as required by law.

12. Partial Refunds

Where permitted by applicable law, a refund may be reduced if an item is returned:

With missing accessories or components (remote, cables, mounting hardware, adapter, stakes, etc.)
With damage caused after delivery by customer handling
With signs of use beyond what was reasonably necessary to inspect it

Any reduction will reflect the circumstances and will be explained to you. We will not deduct an amount for reasonable inspection where such handling is protected by applicable law.

13. Exchanges

Direct exchanges may not be available for every product.

If you receive a damaged, defective, or incorrect item, contact us to discuss the available solutions.

For other eligible returns, you may return the original item for a refund and place a separate order for the product you prefer.

14. Order Cancellations

To request cancellation, email service@xskly.com as soon as possible with your order number.

We will attempt to cancel the order before processing or shipment. Once fulfillment has begun, cancellation may no longer be possible.

If the order cannot be canceled, you may request an eligible return after delivery.

15. Refused or Undeliverable Packages

If an order is returned because of an incorrect address, refusal of delivery, failure to collect the package, or another delivery issue, we will review the circumstances and contact you regarding the available options.

Where permitted by law, reasonable shipping or return costs may be deducted from a refund if the delivery issue was not caused by us. Any applicable deduction will be explained.

Refusing delivery does not automatically constitute a cancellation or return request. Please contact customer service so we can assist you.

16. Lost Packages

If your order appears to be lost in transit, email service@xskly.com with your order number and tracking information.

We will investigate with the carrier or fulfillment provider. If the package is confirmed lost before delivery, we will arrange an appropriate solution, such as a replacement or refund.

17. Consumer Rights

Nothing in this policy limits or excludes mandatory consumer rights under applicable law, including the rights of customers in the United States and the European Union / United Kingdom where those jurisdictions apply.

If applicable law provides additional cancellation rights, longer protection periods, earlier refund deadlines, or other mandatory remedies, those requirements take precedence over this policy.

18. Contact Us

Store Name: xskly
Website: https://xskly.com
Email: service@xskly.com
Phone: +86 15363880234
Legal Business Name: Fuzhou High-tech Zone Xuezhiyoudao General Merchandise Firm
Contact Person: Hu Xingyu
Location: Fuzhou High-tech Zone, Fujian, China

This information is provided for company identification. Please contact customer service for a confirmed return address before sending any items back.